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Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS
  • Delivered in 2-3 working days via Royal Mail
  • Standard £2.99 delivery charge (Free delivery if order is over £50 - UK only)
PAYMENT METHODS

Dr Calm accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
EXCHANGES, RETURNS AND REFUNDS

Items returned within 30 days of their original shipment date in same as new condition will be eligible for a full refund minus delivery. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: 800-123-4567

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

Send us an email

SHIPPING

Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased on Shella within 20 days of the delivery date.

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Shipping

  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times

Returns And Exchanges

  • Easy and complimentary, within 14 days
  • See conditions and procedure in our return FAQs

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